CSR and Quality: A Powerful and Untapped Connection
- Posted July 18th, 2011 by Sarah
Quality tools have been used by industry for decades to create lean operations, reduce waste, and improve efficiency, but they have not been widely recognized in the corporate social responsibility (CSR) space. CSR grapples with energy efficiency, supply chain metrics, supplier engagement several tiers away, reduced waste, and keeping a strong focus on customer value, which in the quality world can be viewed as old challenges put in a new context and for a new era of increasingly networked and globalized operations.
This brief is a result of the ASQ and BSR strategic collaboration. The purpose of this paper is to frame how quality tools can be used by industry to create lean operations, reduce waste, and improve operating efficiencies
- Posted July 18th, 2011 by Sarah
- Categories: SRO · 2 comments »
July 24th, 2011 at 10:23 pm
Oh yes, CSR and Quality are like brothers and sisters. They go together. We should always aim to build a culture of Quality, Value and Goodness.
August 7th, 2011 at 9:56 am
Quality and CSR are strongly connected. The Big “Q” as defined by Dr. Juran encompasses the global system in which our economies overlap. Community and Social behavior are the foundation on which product and service design are founded. Voice of the Customer is also a CSR approach, not just a marketing one. How does a product or service enhance the economic model of the local community? How do the trends at the local level integrate with those on the borders of the community? How do all the different communities combine to create an overall value chain for economic growth and stability?