Organizations and Organizational Governance

The standard describes this core area as an organization that aims to be socially responsible and has a decision-making system that incorporates, in practice, the principles of accountability, transparency, ethical conduct, consideration of stakeholders’ interests and legal compliance. Some related links:

Goodwill Industries of Southeastern Wisconsin: Integrating Quality and Social Responsibility 

Case studies of European small and medium-size businesses that engage corporate social responsibility

Corporate Social Responsibility – an Implementation Guide for Business presented by the International Institute for Sustainable Development

Corporate Social Responsibility for Small and Medium-size Businesses — a how-to kit prepared by the European Commission Directorate General for Enterprise.

Corporate Social Responsibility: Toward a Sustainable Future — A KMPG-India white paper that provides an understanding of how corporate social responsibility has evolved as a concept and the factors that encourage companies in India to be socially responsible.

How to communicate corporate social responsibility endeavors and practices

ISO 9000 and Other Standards: Ways to harness ISO 9000 to achieve the base level of quality management or a quality system, and how other standards address the needs of specific industries.

Leadership: Practical advice on approaching leadership from both strategic and operational points of view.

Malcolm Baldrige National Quality Award: In the Leadership Category of the Criteria (Category 1) there is a focus on Governance and Social Responsibility on page 14.  You can download the PDF file of the entire criteria here.

Moving to the Next Generation of Corporate Social Responsibility, paper presented by the Centrum for Corporate Citizenship Deutschland.

Putting the S Back in Corporate Social Responsibility -- This University of Illinois-Champaign/Urbana paper provides a multi-level theoretical model to understand why businesses are increasingly engaging in corporate social responsibility inititiatives and, thereby, exhibiting the potential to exert positive social change. The authors’ model integrates theories of micro-level organizational justice, meso-level corporate governance and macro-level varieties of capitalisms.

Quality Professionals : Explore the many roles that quality professionals can play in their organizations.

Quick questionnaire to help you determine the status of corporate social responsibility in your organization

Rethinking Corporate Social Responsibility – A Fleishman-Hillard and National Consumers League study of shifting American expectations and frustrations with business, and how Americans are willing to have government step in to help realign corporate behavior with the values and priorities they hold.

The Socially Responsible Board – a Deloitte & Touche article that maintains CSR endeavors should be be put on the back burner during challenging economic times.

The State of Corporate Citizenship in the U.S. in 2009 — a report presented by the Hitachi Foundation and the Boston College Center for Corporate Citizenship.

Total Quality Management: How all members of an organization can participate in improving processes, products, services and the culture in which your people work.