Consumer Issues
- ASQ Social Responsibility Think Tank Executive Summary
- Community Involvement and Development
- ISO 26000 Social Responsibility Executive Briefing
- ISO 26000-Social Responsibility Webinar Update
- Quality Improvement Made Simple and Fast
- Seeking Sustainable Success: ASQ Integrates Quality and Social Responsibility
- Seeking Sustainable Success: ASQ Integrates Quality and Social Responsibility in Healthcare
- Seeking Sustainable Success: ASQ Integrates Quality and Social Responsibility in Manufacturing
- Seeking Sustainable Success: ASQ Integrates Quality and Social Responsibility in Primary, Secondary, and Higher Education
- Seeking Sustainable Success: ASQ Integrates Quality and Social Responsibility in Service and Government Sectors
- Consumer Issues
- The Environment
- Fair Operating Practices
- Human Rights
- Labor Practices
- Organizations and Organizational Governance
- Glossary of terms
- Organizations Involved in Various Aspects of Social Responsibility
- The Milton Friedman-John Mackey debate on social responsibility
Organizations that provide goods or services to consumers have responsibilities to those consumers. These include use of fair, transparent and helpful marketing, information and contractual processes. They also involve minimizing risks from the use of the products or services through design, information provision, support services, and recall procedures, and protecting consumers’ personal information.
Continuous Improvement: How to take your products, services and processes to the next level.
Cost of Quality -- Quality doesn’t cost money. It’s poor-quality products and services that pile up extra costs for your organization. Here’s how to get started eliminating these expensive shortcomings.
Customer Satisfaction – Tips and resources for helping you identify your customers and what it will take to satisfy them.
The Longest Day – Sector and Cultural Differences in CSR – This InSites Consulting white paper emphasizes that corporate social responsibility is really about the consumer.
The New Strategic Marketing Background: Corporate Social Responsibility -- This paper looks at how multinationals are integrating corporate social responsibility into their marketing strategies to build and sustain competitive advantages.
